Questions about an order, a return, or a product? Send us a message and we usually reply within one business day.

How to reach us

Use the form on this page and include your order number if your question is about an existing order. If you are writing about a damaged or incorrect item, attaching a photo helps us resolve the issue faster.

Before you write

Order processing takes 2-3 business days and estimated shipping takes 2-5 business days after that. If your tracking information has not updated yet, the parcel is most likely still in transit. You can read the Shipping Policy and the Return & Refund Policy for the full timelines.

Send a message

This form is delivered to the store inbox. Never include payment card details in a message.